NBT Bank opens renovated Cortland branch on Main Street

The following is a republished press release…to submit a community announcement, email Peter Blanchard at pblanchard@cortlandvoice.com.


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CORTLAND, N.Y. – Staff of NBT Bank’s Cortland Main Street Office unveiled a transformed branch at a ribbon cutting ceremony and reception held Monday, November 16, at the 65 Main Street office.

The redesigned lobby features an open floor concept where customers can perform a variety of transactions using a self-service teller unit. Additionally, the traditional teller line was replaced with free-standing teller pods where customers can interact with bank staff on a more personal level. The office also features a tech bar and debit card instant issue machine.

“The interior of the branch was completely remodeled to include new technology that streamlines customer transactions and provides a modern and relaxed atmosphere that allows employees to circulate among customers to answer questions and provide assistance as needed,” said NBT Bank Retail Market Manager Jeff Armstrong. “The benefit to this change is a more efficient banking experience for customers, which allows our staff to offer additional support and assistance to customers for all their banking needs.”

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Assistant Branch Manager Carrie Knight cuts the ribbon officially opening the NBT Bank’s transformed Cortland Main Street Office. Also pictured are (left to right) Cortland County Chamber of Commerce Executive Director Bob Haight, Dan McNeil and Dave McNeil from McNeil Development, NBT Bank Retail Market Manager Jeff Armstrong, NBT Bank President and CEO Martin Dietrich, Cortland Regional Executive John Mason and Cortland Chamber of Commerce Manager of Member Services Debbie Thayer

This is the third office in the bank’s branch network that has undergone a digital transformation. NBT Bank offices on Marshall Street in Syracuse and on Wolf Road in Albany were renovated to introduce similar features and technology last year.

NBT Bank offers personal banking, asset management and business services through a network of over 155 locations in six states including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire and Maine. NBT Bank and its parent company, NBT Bancorp, are headquartered in Norwich, N.Y. NBT Bancorp had assets of $8.2 billion as of September 30, 2015, and is traded on the NASDAQ Global Select Market under the symbol NBTB. More information about NBT Bank and NBT Bancorp can be found on the Internet at www.nbtbank.com and www.nbtbancorp.com.


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